Delayed flight: what do tourists?

Tours purchased bags are collected, and the day of departure outside snow wall ... But the flight could not be postponed just because of the weather conditions, but also due to a malfunction of the aircraft, flight delay from the previous point, and just like that, without a clear explanation from the airline! What actions can the passenger in case of delay flight, and what compensation he put in such a situation?

To begin with, that the delay in less than an hour delay is not considered, and certainly not cause moral harm. Let's better to carefully prepare the board for the flight. But in this case, the airline has to take care of passengers with children up to 7 years, giving them a place in the room mother and child. If the flight is delayed for a longer time, the airline must provide other conditions of waiting, they are clearly spelled out in the Federal Aviation Regulations (FAR). These rules (in addition to the Air Code of the Russian Federation, the Law on Protection of Consumer Rights and the Civil Code of the Russian Federation) and regulate the relationship between the airline passenger.

In paragraph 99 of FAP said:
"At half-time in transportation attributable to the carrier, as well as in the case of flight delays, flight cancellation due to bad weather conditions, for technical or other reasons, change of route the carrier shall arrange for passengers at the departure and intermediate points in the following services:
- Providing room mother and child passenger with a child under seven years of age;
- Two telephone calls or two e-mails while waiting for the departure of more than two hours;
- Providing refreshments during the flight is delayed more than two hours;
- Hot meals during the flight is delayed more than four hours and then every six hours - in the daytime and every eight hours - at night;
- Accommodation in the hotel while waiting for the departure of more than eight hours - during the day and more than six hours - at night;
- Transport service from the airport to the hotel and back in cases when hotel accommodation is provided at no additional charge;
- The organization of storage facilities.
Services referred to in this paragraph shall be provided to passengers at no additional charge. "

It would seem quite feasible conditions, and all airlines perfectly aware of them. But sometimes it happens that the representatives of the airline flight delays at the airport you will not find, and information about the future of departure either scarce or completely absent. Passengers thrown, nutrition and accommodation of the question - what to do?

Collect evidence!

First of all, ask at reception or other airport services for the mark of a flight delay in the ticket .  The exact time of a real departure from the hand to write, ask the representative of the airline / airport and assure stamp .  Photograph scoreboard changes to the time of departure, collect checks are spent on food and other services, call the hotline Airlines (generally conversations are recorded, only marks the time of the call), exchanged phone numbers with fellow travelers for further co-payment receipt .  Remember that all your expenses, and the carrier is obliged to compensate the claim it can be sent within 6 months after the held (or failed) flights .  You can also ask a court and moral compensation (here to help law on consumer protection), but if you really delayed flight brought to you by the moral and physical suffering (the night in a chair (or floor) storage is an example) .

Collect evidence and recommend cost lawyers in the case, when the airline went out to meet and carry out the instructions of FAP, but, for example, provides meal vouchers nominal value of 400-500 rubles. At the same amount in any Moscow airport full lunch unlikely, very much higher price tag. Therefore, all that is spent in excess of par value - in the treasury of evidence!

It is important to remember that your claim to the domestic airline flight detained at a Russian airport, will be adopted in accordance with Russian law. The same applies to foreign carriers guilty in our territory. If the airline postponed the flight outside Russia, the proceedings will take place according to the laws of the country where there is a delay, regardless of whether it is foreign or domestic airline. However, the actions are the same everywhere - looking representative of the airline or competent airport services, achieve reliable information, flight delay and fix the conditions expectations.

An important point: the difference between charter and scheduled flights in case of a delay not! And in any case, the entire responsibility of the airline, passengers are obliged to provide a set of services set by the legislation, and in some cases pay compensation.

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